124578 phones located since Apr.2013

FAQs

Please use our Frequenty Asked Questions before contacting our support.

Q: I want to upgrade my membership. What should I do?

We have a very easy and efficient system for upgrading your membership. Please contact our support team with your request. We will process your request within 3 days and your upgraded membership account will be activated immediately.

Q: I have forgotten my username and password. What can I do?

Please contact our support team and provide the email address of your account. We will send you an email with your username and password. If you do not remember the email address you used as well, then you have to create another account.

Q: How does the payment system work?

We charge the membership fees in advance. At the end of every payment cycle, we send you an email requesting the payment for the next cycle. If you wish to continue the membership you have to make the payment within 7 days of receiving the email.

Q: I wish to cancel my membership. What should I do?

You can wish to terminate your membership at any point you want. Please contact our support system for a cancellation form. Once you submit the completed cancellation form, your membership cancellation will be processed within 3 days.

Q: I wish to re-enable my cancelled account. What should I do?

Please contact our support team regarding your wish to re-enable your previous account. Please provide your email address and username. Since the account was cancelled, you will have to verify your payment methods again

Q: How to verify my payment method?

Once you choose a membership plan, you will be sent an email requesting to choose a payment method. Please click the link given in the email to choose a payment method and you will find a form for payment information and verification details. Once you submit the form the verification process will start which might take up to 7 days.

Q: How to verify my Gps Tracker account?

On the creation of your account, we have sent you an email. Please login to your email account and click the link given in the email. If you have not received a verification email, please click here and we will resend the email.

Q: My browser is not supporting your website. What can I do?

We suggest you to install the latest version of the browser you are using. Installing the latest version of Flash Player might also help with the problem. If the problem is not resolved, please contact our support team.

Q: Can the device I’m trying to track alert its carrier about the tracking?

No. We use advanced technologies to track the numbers. Our system works completely in stealth mode. There is no such device that can detect being tracked by our system and alert its carrier.

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